We, Healthy Cosmos Private Limited (also referred here as “Healthy Cosmos”) is an Information technology and digital services providing company as well, offer IT services for Medical Tourism Facilitation and Promotion, duly incorporated under the provisions of the Companies Act, in India (“we”, “us”, “our”) provide services to all individuals accessing or using our digital platforms and website (www.BookTeleMed.com) (collectively “Platform” or “Application” or “Portal”) for any reason (“you”, “your”, “yours”, “User”) subject to the notices, terms and conditions set forth in these terms and conditions (“Terms and Conditions”, “Agreement”), read with the Privacy Policy available below:
Note: All the telemedicine, virtual/online healthcare and medical consultation services are provided to the patients by the registered and/or licensed healthcare professionals (“healthcare professionals”, “healthcare providers”, “doctors”, ”HCPs”) by using our platform. This application is only a tool to allow patients to connect with the healthcare professionals, scheduling appointments, making secure payments and to manage their personal health records on their own and share information with the HCPs to get their advise.
Our company (Healthy Cosmos Private Limited) is committed to protecting the privacy and security of our patients’ personal and medical information. This privacy policy outlines how our company collects, uses, protects and discloses the personal and medical information of our clients and their patients. We take the protection of personal information seriously and are committed to complying with all relevant Indian laws and regulations. We offer these services from India and fall under the Indian jurisdiction and laws.
Collection of Personal and Medical Information: Our associated healthcare providers or healthcare professionals use our digital platform/s to collect personal and medical information from the patients to provide them with telemedicine, virtual medical care and second medical opinion services. This information may include, but is not limited to, patient name, date of birth, contact information (like address, email, and telephone), medical history, and any other information necessary for providing services.
Use of Personal and Medical Information: The healthcare professionals and the employees of Healthy Cosmos Private Limited use patients’ personal and medical information for the following purposes:- To provide telemedicine or online/virtual care services or medical consultation
– To communicate with the patients regarding their health concerns
– To bill and collect payments
– To comply with legal and regulatory requirements
– For quality assurance and training purposes
Disclosure of Personal and Medical Information: We may disclose patients’ personal and medical information in the following circumstances:
– To the healthcare providers, our employees and contractors who need the information to provide telemedicine services, online/virtual care services or medical consultation
– To third-party providers who perform services on our behalf, such as billing and payment processing, IT and digital platform maintenance.
– To comply with legal and regulatory requirements
– Scheduling appointments
Security Measures and Data management: We take appropriate security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. We also have procedures in place to handle suspected data breaches, however, please note that telemedicine communications or the personal information may not be entirely secure and there is a risk that information transmitted may be intercepted or accessed by unauthorized parties. Your data is stored securely on our data centers in India and can also be shared or stored across the locations where we operate or find secure data facilities.
Changes to this Privacy Policy: We may need to make changes to our privacy policy from time to time and comply with the Indian laws. Please refer to the updated policy whenever you avail services and may have any privacy concerns.
Data Retention: We will retain personal information for as long as necessary to provide telemedicine services and to comply with legal requirements. In case a user specifically sends a request to delete his/her data, we do respect that and follow their instructions and once the data / information is deleted from our records, we cannot provide any access to their information or take any responsibility for the loss of their information.
Patient Rights: Patients have the right to access, correct, and delete their personal information. They also have the right to object to the processing of their personal information and to request its editing or deletion by contacting us through our website or email.
Indemnification: All of our clients and the patients receiving any of our services from us or from our associated healthcare professionals, agree to indemnify and hold harmless our company, its officers, directors, employees, partners, doctors, associated healthcare providers; using our technology, agents and vendors from any claims, damages, and expenses, including reasonable attorneys’ fees, arising out of your use of our telemedicine and/or any other services offered by Healthy Cosmos Private Limited or its associates.
Our service is provided on an “as is” and “as available” basis. We make no representations of warranties of any kind, express or implied, as to the operation of the service or the information, content, materials or products included on the service.
Please also be aware that the laws of India and any other countries from where the healthcare specialists are offering their services may differ from the laws of your country of residence and that the healthcare provider providing the telemedicine service is bound by the laws and regulations of India or from where the health specialist is providing the services. We recommend you consult with your local healthcare provider before making any decisions about your medical treatment. The telemedicine service is intended to supplement or assist or provide added value and not replace any existing relationship you have with your local healthcare providers.
Medical Tourism Facilitation and Promotion
Healthy Cosmos Private Limited also provides IT and digital services to the healthcare professionals and hospitals to connect virtually with their patients through the web patient portal and mobile applications as well, capture and share potential leads for the hospitals that offer international medical tourism services as well the treatment to the patients globally.
Limitation of Liability: Healthy Cosmos shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or relating to the use of our services, including but not limited to medical treatment, travel arrangements, accommodation, or any other services provided.
Medical Disclaimer: The medical information provided on our website is for informational purposes only and should not be considered medical advice. Patients are advised to consult with qualified healthcare professionals regarding their specific medical conditions and treatment options.
Travel Risks: Patients acknowledge and understand the risks associated with international travel,
including but not limited to travel-related illnesses, accidents, delays, and unforeseen circumstances. Healthy Cosmos shall not be liable for any such risks incurred during travel.
Third-Party Services: Healthy Cosmos may provide links to third-party websites or services for the
convenience of patients. We do not endorse or guarantee the accuracy, completeness, or reliability of any third-party services, and patients use them at their own risk.
Cancellation and Refund Policy: Patients must acknowledge and understand hospital’s policies regarding cancellations, refunds, and changes to medical appointments, travel arrangements, and other services. Cancellation fees may apply, and refunds are subject to the terms and conditions outlined in the hospital’s policies from where they decide to get treatment from and who they make payments to.
Legal Jurisdiction: Any disputes arising out of or relating to the use of our services shall be governed by the laws of India, and the parties hereby submit to the exclusive jurisdiction of the courts in Mohali, Punjab, India for the resolution of any such disputes.
Indemnification: Patients agree to indemnify and hold harmless Healthy Cosmos, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, or expenses arising out of or relating to their use of our or the third party or Hospitals’ services.
Modification of Terms: Healthy Cosmos reserves the right to modify or update these terms and conditions at any time without prior notice. Patients are encouraged to review the terms periodically for changes.
Acceptance of Terms: By registering on our website and using our services, patients acknowledge that they have read, understood, and agree to be bound by these terms and conditions.
If you do not agree to these Terms of Use and/or are not eligible or authorized to agree to these Terms of use, then you are not authorized to use the applications and services supported by Healthy Cosmos Private Limited.
Patient’s Expressed Consent
This Patient Consent Policy outlines the procedures and guidelines for obtaining patient consent to capture and share their information with hospitals and healthcare providers for the purpose of facilitating medical tourism services.
Purpose: The purpose of this policy is to ensure that patients provide informed and explicit consent for the collection, use, and sharing of their personal, sensitive, and medical information with hospitals and healthcare providers involved in their medical tourism journey.
Consent Process:
a. Informed Consent: Patients are well informed and they understand that the purpose of collecting their personal, sensitive, and medical information is to facilitate their medical treatment and travel that they decided after all the due diligence and aligning with their local legal authorities.
b. Voluntary Consent: Patients are consenting voluntarily.
c. Expressed Consent: Patients have explicitly expressed their consent by check marking the electronic consent checkbox that will be recorded in their electronic database.
Types of Information Shared:
a. Personal Information: This includes patients’ demographic details such as name, address, contact information, date of birth, and identification documents.
b. Sensitive Information: This may include sensitive personal data such as ethnicity, religion, sexual orientation, and medical history.
c. Medical Information: This includes patients’ medical records, diagnostic reports, treatment plans, and other health-related information necessary for coordinating medical treatment.
Purpose of Information Sharing:
a. Facilitating Medical Treatment: Sharing patients’ information with hospitals and healthcare providers is necessary to facilitate the provision of medical treatment and services.
b. Treatment Coordination: The shared information will be used for coordinating appointments, consultations, diagnostic tests, and other aspects of medical care.
c. Quality Assurance: Hospitals may use patients’ information for quality assurance, research, and improving healthcare services.
Confidentiality and Security:
a. All shared information will be handled in accordance with applicable laws in India and regulations governing the privacy and security of healthcare data.
b. Measures will be implemented to safeguard patients’ information against unauthorized access, disclosure, or misuse.
Revocation of Consent: Patients have the right to revoke their consent for the sharing of their information by contacting us at at hello@BookTeleMed.com. Revocation of consent will not affect their eligibility to receive medical treatment or other services.
Policy Review and Updates: This policy will be reviewed periodically to ensure compliance with relevant laws and regulations. Updates to the policy will be communicated to patients and implemented as necessary.
Acknowledgment of Consent: Patients will be required to acknowledge their consent to this policy before their information is captured and shared with hospitals and healthcare providers. By providing their consent in accordance with this policy, patients acknowledge that they have read, understood, and agree to the terms and conditions outlined herein.
